Client-Focused Support

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Our Service

Trained & Informed

NDIS-Aligned

Strengths-Based

We can support plan and self-managed NDIS participants as well as the general public

Foundations Support Services provides specialised, trauma-informed support workers who receive advanced training and above-award remuneration.

We assist participants in accessing local services, engaging in social and recreational activities, developing life skills, and working towards personal goals — all within a strengths-based, neurodiversity-affirming framework.

All of our Disability & Community Support Workers have successfully completed specialised training through our partner organisations, equipping them with the knowledge, awareness, and practical skills required to deliver best-practice support for individuals in our care.

Our dedicated Case Managers nurture their participants to understand where they come from and where they want to be, not simply where they are. We pride ourselves in matching participants with dedicated support workers that will show up routinely and consistently, working together toward the goals that best suit every person that comes into our care.

What it looks like

Our support workers can help you with;

Meeting with support groups
Attending appointments
Going to social events and sport activities
Grocery shopping
Visiting cafés and restaurants
Seeing movies and live shows
Daily arts and crafts
Putting together resumés or CV's
Meal prep and cooking
Beach visits
Homework and planning

Peer support and conversation
Community and social groups
Visiting art galleries and museums
Light household cleaning
Swimming and pool visits
Staying on top of hygiene and health
Public transport and train trips
Weekly or monthly scheduling & planning
Camps or getaways
Seeing festivals and community shows
Emotional regulation

How it works

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Tell us about you

We start by getting to know you—your strengths, your challenges, and what you want out of support. We’ll also look at your NDIS plan to see how we can make the most of your funding to support your goals.

Profile building

We take the time to build a clear and personalised profile about you—your needs, your preferences, and what helps you feel supported. This helps our team understand how to work with you in the best possible way, so we can support your goals in a way that’s tailored just for you.

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Meet & Greet

You’ll meet one of our trained support workers for a friendly chat. This is a chance to see if you’re the right fit for each other, talk about your interests, your needs, and how we can help you live life your way.

Regular check-ins

We don’t just set and forget. Our team will check in with you—and, if you choose, your family or support team—to see how things are going. We’ll talk about what’s working, what’s not, and make sure your support keeps growing and changing with you.

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Ongoing sessions

Once we find the right match, we’ll organise regular sessions that fit your routine. We believe in showing up, building trust, and creating meaningful progress—together, at your pace.

Plan reviews

If you’re supported by the NDIS, we’re here to help with your plan reviews. Our team will work with you to make sure your goals, supports, and budget are on track—so you have the best chance of getting the funding and services you need to keep moving forward.

Our Training

Our support workers must meet certain requirements and have undergone specific training before being paired with a client. Below are some of the qualifications we require, based on client context, before we begin the journey of matching your support worker with you.

Autism Spectrum Disorder

Certificate of Completion of Introduction to Autism online learning module by Positive Partnerships (AusGov)

Psychosocial Disability & Mental Ill-health

A Bachelor of Psychological Science, Certificate IV in Mental Health (or Equivalent) from a qualified institution.

FASD

Certificate of Completion of the Foundations of Fetal Alcohol Spectrum Disorder online learning module by NOFASD Australia

Positive Behaviour Support Planning

At Foundations Support Services, we develop Positive Behaviour Support (PBS) plans that are respectful, person-centred, and focused on improving quality of life. Our team recognises that behaviours often communicate unmet needs, and we take a thoughtful, trauma-informed approach to understanding each participant’s experiences, strengths, and goals.

We design PBS strategies that uphold participant rights while supporting greater independence, safety, and wellbeing.

Our team will:

Develop and implement personalised Positive Behaviour Support strategies that promote everyday participation and wellbeing.
Work collaboratively with participants, families, and support networks to understand individual needs and perspectives.
Build practical skills and coping strategies that support meaningful progress toward personal goals.
Coordinate with allied health professionals and other providers to ensure PBS plans are implemented safely and effectively.

Find out more